I have an outdoor furniture set (aluminum, sofa and two chairs) that I purchased over fifteen years ago. It was time to replace all of the cushions, but I didn't know if they were even still available. A customer service rep (Erin) was extremely helpful and took a lot of time with me while we found the exact right replacement cushions. She also assisted me in making my design choices. I am very happy with the service and care my order received.