Damion P.

I ordered a large bed from them on 1/13/2021 and received the order confirmation. 3 weeks past and did not hear anything in regards to my order so I searched for their customer service number (which they DON'T have). I sent them an email which is the only form of contact you will have with this "company" I immediately received an auto response stating order information will be available within 2 to 4 weeks. I replied for them to cancel because my puppies can not wait that long for a new bed. I got a response from an "agent" a few days later basically stating that they're unable to cancel orders that are out for production. Got an email 2/18/2021 stating my order has shipped. Checked the status the next day and it was in Buffalo, NY. Today as of 3/11/2021 my order is still in Buffalo, NY. You guys please go elsewhere if you're looking for a new bed for your fur babies ( Petco, Pet Smart, Amazon... Anywhere but here). Now I'm out of $50+, mind you I had to pay for shipping as well when I ordered and still no product. They are NOT located in the U. S which is fine but at least do not lie to potential buyers of your products.