Damian H.

Lied? Cheated? It's only simpletons that say this about big corporates? Right?
Well, call me a simpleton then.

In Decemeber I ordered 3 Reebok shoes via Reebok on Ebay.
Order arrives 2 days later with an item missing, one item the wrong colour and one item correct.
1. The missing slides.
Reebok disputes my claims that it didn't arrive and Ebay steps in and determines that it must have been stolen in transit and refunds me. Strange, as there was zero evidence of tamper, but atleast Ebay made it right.
2. The incorrect colour shoes.
Reebok advise me to cancel my request for return on ebay and contact Ebay about an exchange rather than a return. Well, in doing so, the matter is now closed and I can peform no further actions. This is when months of backwards and forwards communication with Reebok starts eventually resulting in an apology, a " refund " and a 20% off voucher. The 3 days passes and no money in my account.
They give me a gibberish code and tell me to contact my bank. This goes on for weeks and eventually someone else tells me they can't refund me.
Others made the same complaint too as per the feedback and this feels like they deliberately tried to get rid of stock in a colour no one wants and advertising it in a much more attractive colour( im speculating here)What happened to Reebok? I've bought many items from them over the years in various countries with this being my 1st in the United states. I couldn't get passed a customer service team on both Facebook and eBay that appears to be in India and my emails to every corporate email address I could find went unanswered. Does Reebok even have any staff in the US? I honestly wonder if they will be around in the next 10 years as from what it looks like to me is that Reebok is a sinking ship and they're rolling around the monopoly board hoping not to land on those 2 dark blue properties with Hotels on. They lied about the refund and i now believe they purposely sent out the wrong colour shoes hoping people would just accept them as there are so many complaints on ebay about this and sent me on such a runaround. I expected better from a company like Reebok.