This company is terrible, I paid $12 and cents to return they garbage, they didn't provide no return label when they sent me the wrong products, I ordered " black matte finish bar pulls "but I got something shiny, the customer service is terrible, they only except return packages from ups or FedEx, you have to wait three days to get an approve email, you have to email the receipt to@ *******@myknobs.com to show you really email they products, 10 days to wait to processing for a refund if you qualify for one. My mistake I didn't check any reviews for myknobs.