I needed to know where the seats were located in the row and they couldn't tell me. I needed to have seats near the isle because my wife has bad knee's. The tickets are non refundable and I was promised they were great seats. Unfortunately, I was sold seats 13 and 14, which means she will have to crawl over 12 people to get to our seats. And no leg room.The next tickets I purchased for a different concert were through Ticket Master and I was able to pick my seats! That's where I'll keep buying my concert tickets from now on.