Dale J.

I ordered some jeans the first time with my measurements, and the jeans that were delivered were perfect. They fit perfectly, and the colours matched the advertised style.
So, a year later I decided to get some more made to the exact same size before the first ones wore out. What a disaster. The measurements were a few inches out and the colours didn't even match the colours of the jeans I ordered, even though they did the first time I ordered. When I complained about the jeans, even though they were easily outside the fit guarantee, they told me to go away. They offered a 10% discount on my next order, but I have already thrown $300 away on the jeans that didn't fit, so I won't be ordering again. When I asked why the colours were wrong they told me that materials vary between batches. I would have accepted that except the colour the first time was a perfect washed out navy blue and the second lot were almost black. A huge variation, and even 6 months later there is no fading and they are still black.
I think this company survives on new customers all the time and when they get things wrong they don't come good with their promises and they know you can't do anything about it.