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1 Review by D

Borderfree

Borderfree

12/19/17

How to select "0" stars!?

I've used Borderfree services before. (I adore & miss my country, it's great, I thought). In my last order, I noticed a 70% charged in taxes. I'm closed to filing a formal consumer complaint with both countries involved.

I've emailed Borderfree 4 times in a period of 2 weeks. No answer has been provided in regards to a break down of taxes. Shipping is extremely high because it includes custom fees, shipping, freight, etc. Why are then taxes at 70%? I've tried calling the number provided in UK (since there's nothing for the country I am), the number is not recognized. I tried in all ways, shapes and forms, nothing seems to work.

The tone of my emails is drastically taking a 180 degree turn. What it all started as curiosity, has become a break of trust and suspected over charges. After much research, deliberation, time wasted, and attempts to contact them, the silence tells me I've been overly charged, BY A GREAT amount, yet Borderfree decides to ignore me. Perhaps, I'm wrong, perhaps I need to understand. Maybe they were accurate but by not replying to my formal emails states otherwise.

We shall see if by a formal consumer complaint will turn their attention to my crying out inquiry.

**A funny note** The red flag became quite brighlty red after DE customs contacted me asking for my receipt (after I thought I had paid MORE than enough taxes and stuff), they forwarded us a "receipt" that Borderfree provided to them (supposedly that we paid). The receipt was in dollars, no taxes were listed and shipping cost were about $5. When in reality I paid 69....% in taxes, and outrageous shipping fee. Interesting huh....

The deadline for a response is becoming thing. I hope I gain an answer as soon as possible.

D Has Earned 3 Votes

D A.'s review of Borderfree earned a Very Helpful vote
on 2/8/18
D A.'s review of Borderfree earned a Very Helpful vote
on 12/30/17
D A.'s review of Borderfree earned a Very Helpful vote
on 12/27/17

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