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The setting was set in USD. Prices were displayed in USD. Finally while booking the amount was debited in GBP. The vendor is also not requesting OTP so there is no chance of knowing what is being debited until you check your bank transaction. The email response says "This email is no longer monitored"
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Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team