Cynthia Y.

Bay Area Cal7fornia

Contributor Level

Total Points

1 Review by Cynthia


Beware! Do not get scammed by this company I placed my order on Mar 3,2021 and as of May 26th the goods have not arrived yet. They claim they shipped the goods via USPS with tracking number, but it most likely got stuck in their partner facility elsewhere (DHL) on Mar 10th and both AND USPS claim they can't follow up on the matter. After numerous calls to borh theSE companies, all they can say is that they brought the matter up to their managemrnt, yet they admit that the goods getting stuck with DHL is a common complaint among their customers. Meanwhile USPS shows on their online tracking system that they do not have any further updates on the package, neither can they follow up. All they can do is send me an email to apologise for the inconvenience. I called DHL too several times as well and they claim that they received the goods on Mar 10th, and it was transferred & received at USPS on Mar 12th, but that most likely, USPS never unloaded or scanned the package after receiving it. It is just all fingerpointing and no action on all three - the supplier, DHL & USPS. I believe all 3 are involved in this scam, but especially Compressionedge themselves. And the product was not even shipped from an overseas lication. The transport only happened within the USA. On top of that, after my most recent follow up phone call with them, the company or supplier charged ne another $10.+ for nothing. The original order was over $100.

Tip for consumers:
Don't order from them based on my experience.

Products used:
None, just arthritis creams and painkillers.


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