Cynthia S.

I booked online tickets through mysearch.com. Once the transaction was completed, I never received my tickets. I attempted to call the customer service which, tells you they have a very high volume and to leave a message. I finally got someone the next morning and asked a couple of questions regarding my flight and tickets. He responded, go to Delta's website and all your questions will be answered. I said I booked the ticket through you. Never mind, it's under 24 hours, please cancel my reservation for a full refund. At this point, my card had already been charged, with no ticket information. I then requested a cancellation number, an email was sent with the same booking confirmation number. As of today, I called several weeks later to be told, the refund has been processed but it will take 7-14 days may be longer but you will receive your refund. AFTER, being hung up on by several people, once I mentioned REFUND. Please BE AWARE. Prayerfully I will receive my refund, it was for several tickets and a large amount. I hope others are reporting them to the BBB.