Cynthia O.

My items arrived without a return label, and I was not able to open the "return" window for instructions. I received the items (which did not fit) just as the pandemic hit NY. Communication with the company was impossible. I contacted them via e-mail two separate times, and this is how Boston Proper handled their response: Due to COVID-19, our email response time has been lengthened. We apologize for the inconvenience but will respond to your email as soon as possible. Please only submit 1 inquiry for your issue, if you need to include additional
Information, please reply to this automated response with the update. Inquiries will be responded to in the order they are received. The company will not accept the return because it is beyond their "30 day rule", despite there being no feasible way of returning the items prior to the 30 days. What kind of company policy is that?