I placed an order with Sear's and it turns out that they out sourced my order to this company! I received the WRONG item so they emailed Sear's about the problem. I received an email from these people asking for me to reply to the email with a photo of the incorrect item so they could decide if they want it returned or not. That was 5 days ago and I have NOT received the CORRECT item nor have I had a response to my reply. If this is how they treat Sear's customers... I would hate to see how they treat their own customers! BEWARE OF BUYING FROM THESE PEOPLE! BTW, the item I was ordering was Foodsaver, vacuum sealing and got a small little hand pump instead of the big unit that vacuum and the seals.