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Cynthia B.

Contributor Level

Total Points
82

1 Review by Cynthia

  • Reservations.com

11/25/19

Do not ever book through these people... EVER! Booked for a 3 day stay and decided to stay only 2 days. Prior to the reservation we tried to cancel and all we got was a run around. Told us we do not have a reservation even though when we called the hotel we did. Hotel tried to call and they refused to talk to them and said they would call us... they never did. Come to find out they totally spelt our name wrong. I found this out through my charge card when I disputed the charge for 1 day that we did not stay there. Not to mention they charged double what the hotel charges. Their ads are false... its a bait and switch. Thankfully our charge card refunded the one day back to us but, this was a lesson learned. Not to mention the time and effort to get our money back! They are a total fraud in my opinion

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