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Cynthia B.

Los Angeles County, United States

Contributor Level

Total Points
161

2 Reviews by Cynthia

  • LeafFilter Gutter Protection

1/18/24

I needed simple gutter repairs to existing gutters. I made the mistake of filling out a request for quote with what was represented as a local gutter service (nowhere did the site say LeafFilter), result from a Google search
My contact info was sent over to Leaf filter and I've been getting wake up calls every morning. Blocking the number won't work, you get another automated call from a different no. I called them and asked them to remove my contact info. I'll see if it works. I don't appreciate the bait n switch marketing. I can't afford thousands for gutters and have no patience for hard sell tactics.

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LeafFilter G. – LeafFilter Gutter Protection Rep

We strive to enhance your experience while looking for home improvements by taking care of the heavy lifting. If you would like to update your communication preferences, please email us at reply@leafhome.com, including your name and phone number. Make sure to include "Please Add to DNC List" in the subject line, and our team will be happy to assist you directly.

  • Casetify

10/13/23
Verified purchase

Signed up for texts for a 1st Time Purchase discount but that won't apply on new designs. That's not disclosed so don't fall for that bait n switch promo.
I purchased an iPhone 15 case. I thought the graphics were clever. Shipping took about 12-14 days to California. I never received a shipping confirmation. I was concerned when I saw all the negative reviews and photos of sides coming apart, finishes rubbing off, and customer service issues. My concerns were justified. $82 for this thing? Really? The decal or "printed" finish they applied to the outside of the case was crooked and rough on one edge. There was a little gob of paint & hairline scratch and I realized yeah this finish is never going to last. Their finish is cheap and unsealed, easily scratched or rubbed off.
No packing slip or instructions for a return.
I'm getting the runaround from "customer service" - acts like AI with canned responses. First response is to tell me to send it back at my expense. That's not according to their site's return policy (see photo). No acknowledgment of the defect, I provided photos. Then I requested a return shipping label. Their 2nd reply- we (finally) reviewed your photos and "the design was "printed in an incorrect position" so how about if we send you a new one no charge? No! I don't want a case from this company. The quality does not match the price. Typical Chinese negotiation tactics- they will never offer up a refund. They ignored my third request for a return label so I paid to ship it so they couldn't claim the 10 day window for returns was lost. I documented everything because I expect to have to file a dispute with my credit card.
If you want a cute case for lightweight use great but I don't see how these are durable. I won't risk my iPhone 15 Pro Max using one of these cases.
Another disguised Chinese company that only offers an email for customer service and 24 hours to respond. If they respond at all. And responses in the email chain have different ticket numbers to confuse things even further.
Site has great graphics but notice they never show the case alone in the photos? No address for customer service.
The return address they gave me (see photo) for their "office" is in NJ, a 3rd party fulfillment warehouse and the phone given is for IDS online store for poker tables!
Buyer beware always check outside reviews before buying online.
UPDATE: I can't believe it, they refunded my money. I sent them a photo of the returned package with label, and the tracking link. Took them 3 days to respond, but they did say they were going to refund. That took another 2 days. I still had to pay to return the defective case.

Tip for consumers:
They won’t honor their return policies. They won’t give up a return label. They’ll give you the runaround if there’s a problem. Customer service uses canned responses only. If they mess up your order or send a defective item you have to return at your expense if you want your money back. Document everything if you have a problem. Photograph the return package w your tracking number. I acted quickly and returned the iPhone case before they could close the 10 day return window.

Products used:
iPhone case

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