Cynthia B.

Chewy has by far exceeded my expectations for a pet supply store. I choose to purchase food via Chewy over travelling to the multiple pet stores in close proximity to my home because of their outstanding customer service. I recently lost a pet and called to return an autoshipment that I had forgotten to cancel in the aftermath of having to put down my 16-year-old cat Max. Their customer service agent was incredible. She refunded the cost of the food, cancelled the autoshipment, and asked that I just donate to a local shelter in Max's name. Within the next week, I received a beautiful bouquet of flowers from Chewy in sympathy for my loss of Max. Not only are they incredibly empathetic, understanding and customer-oriented, but their food selection is also as good or often better than the larger pet and smaller specialty stores where I live (Las Vegas). Plus the shipping is so incredibly fast that I will choose Chewy over any other retailer. Thank you, Chewy!