Just aweful! They sent me a Napoleon grill ($1200) with scuffed and scratched lid. Immediately requested a replacement lid and was told I would have it in 10 business days. Never sent and unwilling to supply a tracking #. I was told to return would cost me $310. Even though they didn't fulfill the replacement lid. Should have purchased locally or at a legitimate retailer. I've been forced to contact the manufacturer directly along with disputing through Paypal. Wish I could give a zero rating.