Frank R.’s Reviews of SetSchedule & more

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8/7/20

Customer service is horrible. After 4 months I finally go to talk to someone. Then the conversation went from bad to worst. He could not tell me about my territory because he did California. Leads will not go automatically into my crm and since I could never get anyone to talk to me, I could not figure out how to do it. The leads I called were all really bad. Either bad number, no answer, or if I connected, they did not want to buy.

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SetSchedule T. – SetSchedule Rep Over a year old

Hi Cyndie,

Thank you for bringing this to our attention. We would like to apologize for your experience and sorry to hear you were less than satisfied with us.

We understand how internet leads can be frustrating for even the most seasoned real estate agents to work. For leads that you are unsatisfied with, you can get also get a full refund or replacement of bad leads through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/

Also, we'll be happy to help connect you to the correct department anytime you need assistance. Please feel free to email us at support@setschedule.com anytime. For this specific concern though, I already shared the details to one of our Agent Success Consultants and they should reach out to you as soon as possible.

If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app subscribe.

https://support.setschedule.com/support/home