C W.

Have purchased several times previously with no problem. Last week of November I ordered a mixed pack for craft work and opened an account for the first time. Clicked on an E-mail offer of a discount. Offer not valid. Phoned to query why not valid. Promised a phone back. No phone back for days. Phoned again. Told me to place a telephone payment order then again would phone back. Still no explanation. Made the phone payment order on 2. 12. 2015. Waited over a WEEK for the phone back. Craft event for the mixed pack now passed. A phone back on 11.12.2015; now one item is unobtainable. Accepted a replacement as it mattered little now. Promised the order would be sent and should arrive 12.12.2015. 14.12.2015, 8.30am a phone call from a different male... an order with one item unobtainable! Replacement acceptable? I told him this was already arranged. Another promise, now it would be sent that day. 15.12.2015 still waiting... is the card any good? I have no idea... Today I have received a request for this review of this order and another E-mail discount offer.
By the way, I forgot to add that while waiting for the calls back I sent two E-mails to different addresses given on the website and sent a letter by first class Royal Mail. All totally ignored.
16.12.2015 Pack arrived, after almost three weeks. Guess what? No discount applied.
At least I know now what the customer service is like and what I think of their false discount offers.