Customer T.

Over the last few years I have sent in a number of bags of clothes and you can track the bags on the app. In the past it has been easy and worked well. But recently all seems to be falling apart. I have sent in bags and I can see they are received in the app and they move to 'processing' but then they just disappear after about 6 months without ever posting for sale. I have emailed so many times inquiring about my missing bags and I can't get a response. I would not send any designer pieces or things you are not willing to lose. They are not responsive and impossible to reach. So it's just a coin toss if you actually get money for your items.