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Csrol b.

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1 Review by Csrol

SearsHomeServices

  • SearsHomeServices

“Total disregard for customer satisfaction”
6/20/17

Took an appliance warranty package. They Canceled service date with one hour notice, no reason. Delayed a full week to reschedule. Sent a tech who did not know how to install replacement part, took 6 hours to do so and repair lasted a few hours. No possibility to speak to firm subcontracted to do repair work... must now wait for a second week to have another repairman come. Total disregard for customer. Most frustrating. Only deal with local firms who actually have local numbers to call. Any savings NOT worth it.

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