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C S.

1 Level 1 Contributor
  • 2 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Autos & Vehicles, Science, Society

Member since September 2014

  • Reviews

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2 Reviews by C

10/23/14

We used to love our Smart Car until we needed to replace a missing air conditioning fan volume knob, a part which probably costs $1 or less. We live in Florida, and the missing knob renders our a/c unit useless. In calling Smart Dealers all over the country, we were told we could not replace just the knob. Instead, we would have to replace the entire dash console for a whopping $231.00 plus $75 installation. We contacted Smart USA, who told us the same thing. Then we went up the food chain. We called Mr. Drew Slavin in the Corporate office and sent him photos of the dashboard and part we needed. He was going on his anniversary trip and said he would meet with the head of engineering when he returned. Instead, we received a call from a woman named Kyla who advised us that the Company was unwilling to help us in anyway, other than to sell us A NEW SMART CAR OR MERCEDES BENZ. What?! Who in their right mind would buy another Smart Car in order to get a knob? For that matter, who would buy another Smart Car knowing that the only solution to getting a replacement part is to replace the car entirely? Mercedes/Smart... WE'RE SMARTER THAN THAT!

9/13/14

As an interior designer, I purchased multiple Strobel Queen and King Size Memory Foam mattress/foundation sets from Strobel in Indiana. These were used in model homes, as well as for my own personal use. I recently contacted the Company concerning a problem with a king size 3000 mattress and foundation I purchased from them. The only person that seems to work there in any and all depts. Is a woman named Robin. She rarely answers the phone and doesn't return calls. When I finally managed to contact her, I told her our king size Supple-Pedic 3000 mattress was sagging and had hard plastic pieces sticking out of the side of the cover. I expected them to stand behind the warranty and replace our mattress. Instead, she said Mark Strobel was the only other person in the office and as the owner, he didn't take calls. However, when she explained to him the failing of our bed, he insisted he would not replace it. He instead said we would have to remove the mattress ourselves from the king size cover, separate the king size foam mattress from the foundation, replace the lever system and reassemble the bed. He said we were getting in and out of bed incorrectly and that it was our fault that the lever system was failing, causing us to be able to feel it sticking out under the cover. I advised her that I was physically unable to deconstruct the mattress and reassemble it and that it was ridiculous for a company to expect customers to do that. I told her to send the lever system anyway and that I would report this to the appropriate venues. That was over a month ago and no lever system has ever been sent. I contacted her a couple of weeks ago, asking where the system was. She indicated that they were busy and that she would ask them to rush it. I still have received nothing from Strobel and have been under the care of a chiropractor for months now. I would definitely not advise anyone to purchase from this Company and to be advised that the warranty, is non - existent but the Company may be willing to allow you to remanufacture your mattress and foundation yourself. Good Luck!

C Has Earned 4 Votes

C S.'s review of Strobel Technologies earned 3 Very Helpful votes

C S.'s review of Smart USA earned a Very Helpful vote

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