Cris G.

They quoted me 46.91 for 3 medium sized baskets. I was okay with this because I got a break from laundry. So they pre-authorized that amount for my bank. Pick up ended up being almost 2 hours later than it was supposed to be. Then the next day when our laundry was done they claimed three medium sized baskets was 72.7 pounds! And charged me that amount. They can basically say the clothes weigh whatever they want and there is nothing you can do about it or they hold your clothing hostage! I went on their app for help with the situation and after almost 2 hours I was told I was going to be given a 20 dollar credit to use towards the amount since this was my first time using the service. Except once I was transferred to a higher tiered agent named Leo who could not have been more condescending and rude, he told me he refused to allow me to use the credit for this order but that once I paid I would be refunded the 20 dollars and to let him know in the support app when I paid. So once I paid I contacted the support app to get the refund and no one would respond to me. Total scan artists! I was so excited to use this service and now I'm so angry and will never use their service again and will warn everyone I can. Terrible!