I've booked a collection date last Monday and nobody came, so I rebooked it for Tuesday. Nobody came, again. I contacted them and they rebooked it for Wednesday. Guess what? Exactly: they never came. They rebooked it for today, Thursday. They came. No, just kidding. They never came. Ever. I've been talking to them via twitter and via their website chat and nobody offers me a solution. I've already paid and I'm afraid they're not going to give me my money back. This is an absolute nightmare, don't ever trust them if you don't want to go crazy because of them.