Cristina C.

- BOOKED THE JOB, PAID £154.80 AS A DEPOSIT AND FOR THE ENGINEER TO ORDER SOME PARTS THAT NEEDED TO BE REPLACED
- ONE MONTH LATER THE ENGINEER SHOWS UP AT THE FLAT WITHOUT A PRIOR APPOINTMENT AND IT'S THE MIDDLE OF THE WEEK SO NO ONE IS HOME AND OBVIOUSLY HE CAN'T GET IN
- CALLED THE COMPANY, THEY TOLD ME I HAD AN APPOINTMENT BUT NO ONE WAS ABLE TO PROVE I WAS INFORMED ABOUT IT, NO EMAIL, NO PHONE CALL, NO TEXT
- THE LADY THAT I WAS DEALING WITH INITIALLY NO LONGER WORKS THERE SO NOBODY CAN TELL ME EXACTLY WHAT'S GOING ON
- MY ACCOUNT WAS CHARGED £309.60 FOR A JOB THAT HASN'T BEEN DONE, HALF OF IT WITHOUT MY CONSENT
- WHEN I CALLED AND ASKED WHY THE MONEY WERE TAKEN OUT OF MY ACCOUNT WITHOUT MY PERMISSION, THEY WEREN'T ABLE TO EXPLAIN
- WAS PASSED TO CUSTOMER SERVICE TO MAKE A COMPLAINT AND MY EMAILS ARE NOT EVEN BEING ACKNOWLEDGED, NEVER MIND RESOLVING THE ISSUE
- OUTRAGEOUS AND UNACCEPTABLE