Working with Simple Biz on the initial design of the website was great and the team was communicative. Now, after the website being live for 7 months, we need to make some updates. We've been dealing with 3 different people and none of them reply to emails in a timely manner (days to get replies), nor do they check their work after they make the updates. They added duplicate headers, the links from the headers go to the incorrect page, the social media icons are hidden behind the phone number, etc. I've requested calls to clarify and they just don't respond.
Credence, I am sorry about your experience with us. Obviously our customer service has not been where it needs to be. Please reach out to me directly and I assure you, I will get your issues handled. I cannot find your name in our records, so I will wait to hear from you. Thank you so much for you feedback. As the founder, it is not easy for me to hear, but it is very helpful. -Bob (888) 207-7023