We booked 6 months in advance for a trade show in Las Vegas. They charged us a deposit and even charged outr card for full amount last week for 3 rooms. We then received an email yesterday stating that our rooms were no longer available due to overbooking! They would not talk to us on phone and offered no viable solution via email. This cost my company over $1,400 since the trade show is in 2 weeks and rooms are hard to find now. We are considering legal action. This company should be shut down!
Sport for any inconvenience caused, I think we had made it clearer in the agreement signed that changed caused by the hotel or our suppliers we have no control of. This happens about twice a year and when that happens we do offer alternative unless the customer refuse and we can refund at this time.