Craig M.

I ordered concert tickets from them and realized a week from the concert I hadn't been emailed my tickets. The service started out great. "Tell us the date of purchase, the email address, and the transaction number of your credit card". I provided it immediately. A week went by and I followed up regularly the concert passed without a response. After the concert I got an email from support asking if my case was resolved to my satisfaction! I said no, please refund my purchase. They refused so I disputed the purchase with my credit card company. They reported to the credit card company that they had in fact resent my tickets which was an outright lie. In the end I lost $80. Not the biggest loss in the world but the entire ordeal left me speechless. I couldn't believe just how They handled my service request and lied in the end. It could have been easily resolved. Now I see based on these reviews others have the same experience. Needless to say I'll never use Eventbrite again.