They have the part, but absolutely no people skills. Other reviewers are spot on. I can see his point, why tell you what part you need for you to go shop around, but at their prices, who can blame anyone for looking for a better deal.
He can tell you what you need, he just will not and then simply hang up on you! I am serious! In the world today, getting hung up on just for asking a question?
Sorry, but for a $70 brand new ceiling fan do I really want to pay $35 to fix it? So do you blame me for asking him a question and does that warrant getting hung up on?