Husband used incorrect shipping address and had to have the post office return the item so I called to ask Zazzle how to have this reshipped to the correct address. Instead of doing that Zazzle is going to resend without having the other in their possession. Not a lot of companies will take a customers word for a lost or sent to a wrong address. I am impressed with the customer service and will use them again. I don't generally share this type of information but I will share this companies customer service.