courtney w.

I am writing about my experience with an online purchase. I ordered several pairs of bridal shoes to try on. Due to Covid, I did not want to go into store after store looking for shoes. My order arrived except for one pair of shoes. I contacted customer service, and had the worst experience. I was told they had to contact the vendor, and after days of not hearing from customer service, I had to reach out again. Customer service told me to look around my neighbors house to see if they went there. They did not, in the end customer service offered me a discount to purchase the shoes again! Why on earth?! I was never given the pair, why would I even spend another penny at David's Bridal. Worst Customer Service Ever!