The customer service is terrible. They treat you like total crap. They don't try and help out they just attack. They didn't send me all that i ordered. I didn't even bother trying to ask about it. It came LITERALLY a half a year later. That was a huge deal for me. I ordered it a month in advance from my birthday so novemeber... and i got it in may... it is just terrible. And its not real MAC. Mac never makes my skin break out, but this one did... its a fake. They souldnt lead people on to think that it is ACTUALLY mac because its not..