Courtney E.

My experience with Zazzle was absolutely ridiculous. I ordered programs for my wedding 3 weeks in advance and they were supposed to be made within 5-7 business days and arrive with more than enough time. I checked the status a million times and as of Friday, a week before my wedding, they still were not printed. I called Friday and waited on hold for 45 minutes to get through to someone. When I finally spoke to someone she said they would expedite the shipping and get them to me. As of Monday, they still were not made or shipped, so I sat on hold another 45 minutes and was told "the paper was out of stock and it arrived over the weekend so they would start printing them asap." I looked again on Tuesday and of course there was no movement on them, so I called again and asked for a manager. I got the run around as always and was told a manager would call me back that evening, which didn't happen. Finally, on Wednesday I had no choice but to cancel the programs. I then had to spend hours printing my own programs since my wedding was in 4 days and there was not enough time to order from somewhere else. What a HORRIBLE thing to do to a bride. Hey zazzle, if something is out of stock, try posting it on your website and try to make your estimated delivery a little more of an ESTIMATE and not weeks off. I will NEVER do business with you again. And try hiring a few more customer service representatives so people don't have to wait 45 minutes when they call you!