Cosette G.

Over a year ago, I purchased 2 tickets to see Janet Jackson at the Hollywood Bowl. A few months later, we got word that the show was cancelled. We didn't hear about a reschedule until a couple months ago when StubHub emailed me that new concert date would be 10/8 and we can use our downloadable tickets in the very first original email attachment. Ok... fine. Very excited, my friend and I get to the Hollywood Bowl to see our favorite artist perform for our first time, and the ticket checker scanned the barcodes and told us there was a problem. Our tickets had be refunded back to the seller. I went down to the box office to state what has happened and she already knew it was StubHub! Apparently, I was the 7th person to have had this happen to. She gave me StubHubs number and so I called and complained and they said they would give me a full refund. My dissatisfaction is that we were scammed by a third party and thus missed seeing our favorite artist live. How could this have happened? StubHub really needs to amp up their security for their customers to prevent this kind of fraud. I can safely assume that after the buyer of these tickets got wind from where he purchased his tickets from, which is Ticketmaster, that the Janet Jackson show was cancelled, he immediately called for a refund even after I had paid him for those tickets on StubHub. I put full responsibility of this on StubHub. Somehow, once those tickets WITH barcodes are purchased from StubHub, they need to figure out a way to NOT let them be released or get refunded on. That was very irresponsible and stupid on StubHub's part. I assumed they were a reputable business and therefor assumed they had their act together. Never again would I trust them.