Cory R.

Booked an apartment for 10 days for Dec 27-Jan 6 2017. In the beggining of Nov the owner took the deposit of $200US and then a few days later took the first payment $633US and then a final payment of $540US. We then received an email from vrbo around Dec 1 stating they suspended be account of the home owner we were renting, and to cease all communication with them. We explained that we had already payed the full fee. They were no assistance and told us that they would reach out to the owner to return the money. The home owner could not access there account to return the money. Here we are for two weeks dealing with Vrbo with no conclusion until visa gets involved and sends an ultimatum to vrbo. They then make action to return money and we get refunded out amount on Dec 14 minus $150US currency exchange fees, plus no where to live. I will never use vrbo agaim as they were no assistance and ended up costing us money and bo place to live. Vrbo is terrible!