cory k.

I purchases a mower (Honda Self Propelled Mower - 160cc) (*******) on 4/19/2017 online and to be shipped to a near by store vs my home to avoid shipping charges.On 4/24/17 I had not received any shipping notifications so I emailed customer no service inquiring about the status. The following day, 4/25/2017 I received a B. S. reply to my inquiring, "My records indicate your order is preparing to ship from our warehouse and should arrive to the store before 05/06. The store will contact you when it is available for pickup. I apologize for any inconvenience you have experienced".

I can not believe in the day an age we live with the speed of most companies logistic and distribution solutions, it would take two and half weeks to full fill an order. I purchase almost everything online from multiple companies online. Never have I experienced this slow of service.

I had the opportunity to purchase the exact same mower from Home Depot, ironically, closer to my home too, but for some reason, I went with Northern... ugh. Grass continues to grow and grow.

I am in a new home and left my rider with my last home as the new place has a much smaller yard. The time and money I thought I was saving buying this online, is costing me as I have to hire a lawn care company at $50 a mow to keep the grass cut for two more weeks for 4 service calls.

I wish customer no service would have offered to at least let me stop at the local store and get the exact same mower off the shelf. Northern had an opportunity to make a happy customer.

This post is by no means a slam on the Honda mower. Never owned one, but all the reviews on the mower are all thumbs up. So good luck to me when it does finally show up.

My advice, get the product in the store and stay away from the online // save the frustration. 10 more days of wondering ahead for me.