Corinne G.

I bought a few different sizes of a matching set from Nasty Gal back in August since their sizing is all over the place. I ended up sending back 3 pieces, totaling a little over $400. I waited almost a month before reaching out since I had not seen my returns come through my bank account but got the emails that they received my returns. I was initially told that on their end they could see my returns had gone through to my account but since I wasn't seeing it they would raise it with their finance team and provide me with a "proof of refund" within 3 business days to take to my bank to locate the funds. I waited over a week before reaching out again because I never received it. I explained the story and was told the same thing - they "raised it with the relevant team to investigate" and would send me the proof of refund within 3 days. It's been another week and I have still not received anything so I'm starting to wonder if I'm just out over $400 at this point.