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I ordered a costume for my daughter, and it was supposedly delivered by Fed Ex. I never received the package, so I called Spirit Halloween's customer service #. The first rep told me that I would have to file a police report for a stolen package before I could get a refund. I called again hoping to talk to someone with more sense. The second person said they could send a replacement. I told him the costume was no longer in stock in my daughter's size and that I wanted a refund. For the second time, he said he would have a replacement sent. I told him he wasn't listening to me and he hung up on me. Save your money and stick to Amazon! If I could give them 0 stars I would. What a way to ruin someone's Halloween.
Tip for consumers:
Stay far away from this company
Products used:
None, because I never received what I ordered
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I ordered costumes for my kids in early October, they never shipped them out. I contacted guest...
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.