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Corey M.

Contributor Level

Total Points
81

1 Review by Corey

  • CARiD

6/14/19

Let's start by saying this. If you purchase rims from this company there policy is if you live in a state or country that applys salt to roads in bad weather conditions the warranty is automatically gone. Even if you don't drive the car in the weather it doesn't matter. They're limited lifetime warranty only lasts one year as well. So everything is against you when purchasing rims from this company. Unless you live in a state or country that does not apply salt to roads then you might be fine but I wouldn't take that risk with this company. Their customer service is a joke as well. When it comes to getting back to you on a timely manner. When their backs are against the walls they will delay and delay... I spoke to everybody and their mama at that company over 10 people working on my case and the same outcome, delay, ignored and repeated the same thing. So don't make the same mistake that I did by spending $1,400 on chrome rims that didnt even event barely a year and couldn't do anything about it because I live in Ohio and Ohio applys salt to roads. The paint was peeling on my rims no rust or anything that could have been caused by salt. Just a crappy paint job, poor quality parts. Dealing with CARiD is a nightmare and big waste of time.

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Carid C. – CARiD Rep

Dear Corey, we are truly sorry for this situation with the wheels. Your frustration is completely understandable. We apologize that you were not provided with proper assistance in regards to this issue.

We would like to remedy the situation for you, and once again check on all the available options to assist you further.

Please, email me at jena.ra@carid.com with your order number, so I could locate it in the system and check on the options and warranty terms, as well as offer you decent compensation for this inconvenience!

Sincerely,
Consumer Relations Team at CARID.com

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