connor u.

Just bought the VIP Membership level yesterday for the added level of customer support which I knew I would be needing as I am more of a direct communicator when I am working on a project. I would rather call and get an answer to a specific question than spend my time filtering through FAQ's.

Called support today to ask an extremely simple question; "what does your productivity tracker actually track in your app? What counts as a session?"

I was put on hold twice by two different departments, only to be told "we don't have an answer for you, sorry." I told them that I was disappointment to say the least as I would expect that my membership price tag should at least grant me the answer to a simple question about the functionality of my purchase which their website does not clearly define.

Wix. I wished we could have a good relationship. I guess the only relationship I will be having is with your features, as they are described, for the next year that I have paid for- with zero support.