Do not use this service! I ordered $149.00 gift first of all they mark it up. Then I did not receive the shower gift. So I call their customer service number 4 time no answer and left a message it said they would call you back with in 24 hours they did not call back. So I emailed them 3 days later I received a email that said it had been delivered directly to her. I never asked to have it sent to her. So I called her and asked if she received it. She said I received a gift didn't know who it was from. They did not put a card in the box to say that the gift was from me.
Thank you for your feedback. We are so very sorry to hear about your frustration, but genuinely appreciate you bringing this to our attention.
To help provide a little extra information, it's important for you to know that all gifts purchased from our registries will be sent directly to the couple. This helps ensure their private information (shipping address) is kept secure and not publicly displayed. We understand your desire to have the option to send the item to yourself, and will share your request with our team for consideration in future updates.
Also, every guest that purchases a gift is given the option to include a "gift message" for the couple. These messages are available for the couple to privately view through the Gift Tracker on their website dashboard, which displays every gift purchased and by whom. Again, we apologize for any confusion for you or the couple on how gift details are communicated.
We are always striving to improve and appreciate you taking the time to share your concerns. If you have any additional feedback that you would like us to share with our management team, or prefer to discuss your concerns further on the phone, please do let me know. You can call us at 877-THE-KNOT or email help@theknot.com