Connie R.

I had ordered a cashmere, high-end, beige, thick knitted sweater for $75 in January 2021. I checked the return policy before purchase to ensure I could return if it didn't fit. The return policy said, unworn and within 30 days. I received my "order" a month later! Only it was NOTHING like the cashmere sweater I had ordered for $75. I was sent a yellow, thin, cheaply made, synthetic material, shirt! I immediately emailed the service asking for the return address to send this "mistaken shirt". No response! I emailed pictures of the one I ordered the item I received. NO response! I emailed twice a day for 13 days. Finally, I get an email saying it was a holiday sale and non-refundable. WHAT! I looked again at the website and NOWHERE did say sale or holiday or non-returnable. The email did not address the issue of being sent a weird, cheap, yellow shirt. So, bottom line, I spent $75 for nothing! They are in the business of stealing money and sending random clothes.