Connie H.

I had a good experience with this company. I created 2 picture mosaic blankets and received emails that they were sent. When I received them I was well pleased with one but the other had a couple pictures that were offset. I sent an email to the customer support and received a reply a couple days later apologizing for the problem and asking me to send them a picture of it. I did and they replied to me to keep the blanket and go back on the website and recreate the blanket and then reply to them that it was done. I did as they asked and in a few days received their reply that it had been updated and I would receive an email when it was shipped. It was all done as they said and the blanket was sent that was perfect and I was not charged for it and was told to just keep the first one. I was very satisfied with their resolution and their communication. Being patient and working with them has shown good fruit of resolution to my situation and problem. That is why I have them a 5 star. I loved the end result of the blankets and they worked very well with me.