They robbed me of £83! Their process of issuing vouchers is not explained clearly, why bother with vouchers? Just send what you want! They charged me twice for the same item & there is a £10 monthly membership fee, what i did not know about! Their appeal process is bias &if they do offer a partial refund, you got to spend it with them. Do not buy from them, they are thieves! ROBBING BASTARDS! I could not give 0 stars