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Colin M.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment

Member since February 2019

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1 Review by Colin


I purchased tickets from this site, stupidly I had selected the wrong date....I called the customer services immediately, but they advised they could not cancel the order even though it was 5 minutes prior because the money is with the seller, it turns out this was a complete lie.

This meant I had to pay the admin fees and I was forced to re-list my tickets, luckily enough i re-sold these tickets, as such I will never see the tickets as they changed the address on my original order to that of my new buyer....the hugely disappointing fact is they are not transferring the money owed to me until 5 after the event. This means that they still have my money and also my buyers money for 5 months, this is completely unjustified. I understand that the original person listing the tickets shouldn't be paid until the event to ensure validility of the tickets....but in my circumstance it is unacceptable for them to hold onto this money. The sheer arrogance of the company and inflexibility is truly shocking.

I will never use this site again due to the service I have received, I even emailed the CEO and did not even receive an acknowledgement which sums up this organisation.
Mary H. – StubHub Rep
We are so sorry for this experience. We are a marketplace which means we don't own any of the tickets on site. This is the reason we aren't able to cancel orders but we work with our customers to get their tickets re-listed on site should they not be able to attend. Some events we are required to pay after the event. Please reach out to us if you feel that is incorrect and we can review your account for you!

Colin Has Earned 3 Votes

Colin M.'s review of StubHub earned 3 Very Helpful votes

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