colin h.

Ordered i phone, not received a week later
Takes 3 days to reply to a email with lame excuses
Hanging on phone for ages
LOOK ELSE WHERE WHEN BUYING

First we booked an appointment, Nobody had the decency to call us and say SORRY we have to cancel, so we waited in
Even there customer complaints department does not respond as promised or their CEO does not reply
The lack of politeness shows they do not care about there customers
All this on a product less than 3 months old.

Again this morning on contacting them the lack of politeness on two phone calls and no sorry to say we got it wrong

Great sales in the shops.
But when things go wrong the head office hides behind an iron curtain
Even there own inspection recommend replacement and some four months later still no action or contact.
Please every one use an independent as you will get better service to rectify faults if any.
It took them 5 weeks to sort out leaking taps and numerous visits isjust one example

Well I Have had a bbq that is going rusty and contacted them some 12 weeks ago, supplied pictures etc
Each time I have to ring them and get told the manager is dealing with this, and they will call me back
They fail to call you back
VERY POOR CUSTOMER RELATIONS