CM L.

H&M, Your customer service has been horrid. I sent a sweatshirt back and wanted an exchange. I have heard nothing. I tried for three days and have been unable to get through to customer service on the phone with no luck. Then I tried to contact H&M through their website and get an error code. I've tried from 2 computers AND my phone... Then I tried to send a message through facebook and the response in red is, "This person isn't available right now". Now I JUST tried to place another order for Christmas and get the code RM1. Folks, I have not had the issue resolved with the sweatshirt I sent back and I can't imagine having to deal with this company any longer, so yes, I am making a public post because I haven't had any proper customer service AT ALL from your company. I believe you have lost a customer! I have pictures and screenshots to prove it!