Cliff T.

We have been with them, paying, for 2 years. When we first started they were great. Now that they have been bought out they have been getting suckier and suckier. Not because their rates are sky rocketing. If I get $5 for every $1 I spend with them it's still works. It's their customer service that is frustrating me the most. Although, I did hear the them at a banquet stating that we (the contractors) are not their customers, it's the homeowners.

They no longer answer the phones when we call, it goes to voicemail. They refuse to communicate in the manner that is convenient to us when we need to speak with our rep directly. Disgruntled employees are able to pose as customers and leave negative reviews (the investigation link is for show). Job leads are not evenly distributed. We have a great rating (98%) and we know people with less ratings in our field and we compare notes. They are getting leads almost daily while we were not.

Honestly, Homestars was a crucial stepping stone to getting our business going. But with these new price changes, unfair distribution of leads, and poor customer service now, I could not recommend another company to sign up with them.

I used to be proud to be part of HS, but now I'm looking for an escape route. If things stayed the same and they raised their prices, fine, I wouldn't like it but we would manage.