Clifford E.

Like many of the reviewers on here, I booked two flights and received a booking confirmation e-mail.

I phoned Opodo up to find out how my booking was doing and that told me that it had been cancelled due to RyanAir increasing the fare in between my booking and their ticket confirmation. This was after the initial response saying that there was a problem with my card. I aske if it was possible to rebook the seats. "Oh yes" they replied, "that'll be an extra hundred and odd pounds"

I stated that they had taken the full amount from my bank account so there fore the transaction had been completed. I likened it to me buying a jumper from a store, paying for it and on the way out the doorman asking me for an extra tenner.

After some complete rubbish from the indian guy on the other end of the phone (ANKIT is his name) he stated that my money had been refunded. At this point I was looking at my account on-line. No sign of the refund. Although for some reason they had taken £7:49 out of my account twice and refunded it twice. Then the full cost of the tickets. No refund. It was Bank Holiday weekend here so I can't check with the bank until Tuesday after the holiday.

I asked to speak to a manager and was put on Hold by ANKIT for around twenty minutes at 10p per minute and eventually spoke to another guy who knew nothing about it. Ankit had obviously just put me on hold and left it at that.

The new bloke wanted me to go through the same thing all over again and delayed the conversation (at 10 p per minute). I asked to speak to a manager or supervisor and he refused. Then he just rattled off some rubbish about not being able to help.

I still haven't got my money back. OPODO are a complete set of lying thieving con men and I wouldn't use them to get to the supermarket, never mind another country.

AVOID OPODO AT ALL COSTS.