Claud R.

I have been ordering from iherb for at least 8 years now and this is the worst it has been so far. A few years ago there was a problem with restrictions being placed on certain products into Korea and my packages were held at customs for days. Many phone calls later they finally released the orders. I was never notified when ordering that there were any restrictions and it wasn't written anywhere on their website. Finally started seeing them add which items were restricted. Probably after many complaints. Now the problem is packaging/shipping. Each month it takes longer for them to pack and ship my order. Initially I would order Sunday night and have my package here by Friday. Then it was the following week on Monday or Tuesday and now (my most recent order) wasn't packed until Thursday (I ordered on Saturday). Customer service gave generic apology and said it would be here by next week. Problem is next MTW are holidays here and I won't get my package until Thurs/Fri.

To say the least I'm irate and am looking for alternative ways to get my supplements! Hello Coupang!