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"I bought a phone, it was faulty on arrival, they asked me to sent it back, I sent it back on my cost, they told me that a new phone is been sent, I have not received the phone. I still sending messages to "Victor" 6 months later, I have no phone nor they refound my money. I will never buy from Banggood again, this is the worst transaction on line ever. Shame on Banggood."
Claudio C.'s review of Banggood earned 4 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Claudio C,
We sincerely apology for any inconvenience we caused. For the DOA product, we have a corresponding return policy to deal with it.We will cover the actual postage for you and refunded or resend the order to you.We are sorry for hear that you still haven't receive the phone or any other solution for you. Could you please tell us your order number or any other details which can let us check your details, we will investigate that andl hold those who are involved responsible. If your statement is true, we promise you that we will find a reasonable solution and try our best to make conpensation for you.
Banggood always put the customer's need on the first place, we will rethink ourselves and try our best to improve our service. Looking forward to your reply.
Best regards,
Banggood Team
We sincerely apology for any inconvenience we caused. For the DOA product, we have a corresponding return policy to deal with it.We will cover the actual postage when you send it back to us and then refund or resend the order to you.We are sorry for hear that you still haven't receive the phone or any other solution for you. Could you please tell us your order number or any other details which can let us check your order details, we will investigate your case and hold those who are involved responsible. If your statement is true, we promise you that we will find a reasonable solution and try our best to make conpensation for you.
Banggood always put the customer's need on the first place, we will rethink ourselves and try our best to improve our service. Looking forward to your reply.
Best regards,
Banggood Team
Dear Claudio C,
We sincerely apology for any inconvenience we caused. For the DOA product, we have a corresponding return policy to deal with it.We will cover the actual postage when you send it back to us and then refund or resend the order to you.We are sorry for hear that you still haven't receive the phone or any other solution for you. Could you please tell us your order number or any other details which can let us check your order details, we will investigate your case and hold those who are involved responsible. If your statement is true, we promise you that we will find a reasonable solution and try our best to make conpensation for you.
Banggood always put the customer's need on the first place, we will rethink ourselves and try our best to improve our service. Looking forward to your reply.
Best regards,
Banggood Team